Call Recording

01. Platform

Every conversation contains a wealth of data that is worth capturing
Call Recording is an enterprise recording and archiving solution designed to meet the needs of today’s financial institutions, call centers, contact centers, and customer interaction centers. This software-based recorder provides full-time recording and compliance recording to help contact centers increase operational effectiveness, reduce liability, comply with the industry standards, and expedite dispute resolution.

In addition to recording conversations between customers and agents, the solution can capture the corresponding activities taking place at agents’ desktops, such as keystrokes, data entry, screen navigation, and after-call wrap-up. Call Recording can support thousands of channels and multiple sites and recorders across your enterprise, with a single point of administration and open standards storage. This helps free your organization from the costs, constraints, and complexity posed by multiple proprietary systems. The solution’s sophisticated alarm and archive capabilities can reduce the effort and cost associated with ongoing serviceability and maintenance.
Secure Access

Recording, playback & storage are totally secure with rapid call identification
Take Credit Card Payments

Stop/Start recording for security compliancy with credit card payments over the phone
Intuitive Search

Makes calls quick and easy to locate
Detailed Call Analysis

Advanced controls help pinpoint key details quickly and accurately.
Reduce Costly Errors

Employees can easily check their own work, freeing up supervisors.
Reduce Corporate Liability

Provide liability protection that is easy to use and within the budget

02. Applications

03. Product Services

Are you ready to take a closer look?
Call Recording Solution is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business. This works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.

04. Contact Us

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